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Privacy Policy

Last updated: 3 November 2026

Who I am

I am Lauren McCreanney, a counsellor practising as LMC Counselling. I am the person responsible for your personal information (the "data controller"). You can contact me at laurenmc.counsellor@gmail.com. I am registered with the Information Commissioner's Office (ICO), registration number ZB952126.

What information I collect

  • Enquiries: your name, email address, phone number (if you give it) and the message you send through the contact form or by email.

  • Booking: your name, contact details and the session time you choose.

  • Counselling: information you share with me in sessions and messages, and brief notes I keep about our work together. This can include sensitive information about your health and wellbeing.

  • Website: basic visit information such as pages viewed and device type, through cookies and Wix Analytics. I use no other analytics tools.

Why I collect it, and my legal basis

  • To reply to your enquiry. This is my legitimate interest, and you asked me to get in touch.

  • To arrange and provide counselling. This is needed to carry out our agreement with each other. Because health information is sensitive, I rely on your explicit consent to hold it.

  • To meet legal or professional duties, such as keeping records and safeguarding.

Who sees your information

I do not sell your information. I use trusted third-party services to run my practice, including Wix for the website and forms, Gmail for email and Google Meet for online sessions. Each handles data under its own privacy terms.

I may discuss my work in clinical supervision. This is an anonymised process. Clients are not named and no identifying features are shared.

Confidentiality and its limits

What you tell me is confidential. I may need to share information without your consent only if there is a serious risk of harm to you or someone else, or where the law requires it, for example a court order. Where possible I will tell you first.

How long I keep it

  • Enquiries that do not become clients: 6 months, then deleted.

  • Client data: kept for 7 years, then securely destroyed.

How I keep it safe

All client notes are anonymised and password protected. Only I have access to them.

Your rights

You can ask to see the information I hold about you, correct it, or ask me to delete it where the law allows. You can also withdraw consent and object to certain uses. Email me and I will reply within one month.

If you are unhappy with how I handle your information, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Cookies

This website uses cookies to work properly and to understand how it is used. You can control cookies in your browser settings.

Changes

I may update this policy. The date at the top shows when it last changed.

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